Genesis Cadillac earns Master Dealer Award

ST. CLAIR SHORES — Genesis Cadillac, located in St. Clair Shores, recently won the Master Dealer Award for the third year in a row.

The prestigious award is given to only 47 dealerships in the country.

Rob Gagliano, co-owner of Genesis Automotive Group, said the award is given to dealerships that meet a dozen different criteria points based on sales, objectives and more. Gagliano said only 10 awards are given out in the region and that they are awarded by Cadillac.

Over the three years Genesis has won the award, Gagliano said the dealership has continued to improve its processes. The one big thing it has changed was a remodel of its facility which it moved into in 2022.

“We completely remodeled, expanded,” Gagliano said.

He said the dealership never knows if it is going to get the award.

“Because it’s pretty stringent and competition is strong,” Gagliano said.

Along with the Master Dealer Award, Genesis Automotive Group also received the Top Workplaces Award. This award is based on surveys handed out to employees by employee engagement technology partner Energage LLC, a press release stated. According to the Top Workplaces website, the automotive group was ranked 14 out of 69 in the 150-499 employee category. A total of 198 workplaces were recognized by Energage, a Detroit Free Press research partner.

“I don’t remember how many years in a row we’ve had that,” Gagliano said. “The only year we missed was the COVID year.”

“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage’s CEO, in a press release. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”

Gagliano said he hopes to continue to win both awards, especially the Top Workplaces Award.

“That one is probably the one that is nearest and dearest to our heart because that’s coming from our employees,” Gagliano said.

He said the awards are more about the employees and the work they do than bragging about how great the dealership is.

“This only happens because we’ve been blessed with a really incredible group of people that loves doing what they do and it just shows in the customer experience that people are getting when they’re buying and or servicing their Cadillac with us,” Gagliano said.

The Master Dealership Awards are judged based on surveys from customers about sales and service as well as twice-a-year inspections and data measurements.